1. This privacy policy applies to the website(s) of Greenwich Mencap at www.greenwichmencap.org.uk & www.riverwood.org.uk. We at Greenwich Mencap take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998, for which purpose the data controller is Greenwich Mencap. By using the website of Greenwich Mencap you consent to this privacy policy and its application to you. We are registered with the Information Commissioner’s Office for this purpose.
Information we collect
2. We will collect personal data on our above website(s) only if it is directly provided to us by you the user, e.g. your e-mail address, name, home or work address and telephone number, and therefore has been provided by you with your consent. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data would not identify you personally).
3. Your payment information (e.g. credit card details) provided when you make a payment via our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. Greenwich Mencap will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
Use, storage and disclosure of your information
4. We may hold and process this personal data in accordance with the Data Protection Act 1998 and send you our e-newsletters from time to time, but we will not transfer, share, sell, rent or lease your personal data to third parties
5. The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for purposes including the following:
5.1 To provide you with information requested from us, relating to our services. To provide information on other services which we feel may be of interest to you, where you have consented to receive such information;
5.2 To meet our contractual commitments, if any, to you;
5.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
5.4 To assist fraud protection and minimise risk.
6. Please be advised that we do not reveal information about identifiable individuals to our any third parties but we may, on occasion, provide them with aggregate statistical information about our visitors.
7. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to, but not stored in, countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the Data Protection Act 1998. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.
8. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
9. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
10. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info@greenwichmencap.org.uk.
Security
11. The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
12. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password it is not easy for someone to guess.
Third party links
13. You might find links to third party websites on our above website(s). These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their websites or policies whatsoever as we have no control over them.
Use of cookies
14. On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally – it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
Access to information
15. The Data Protection Act 1998 gives you the right to access information held about you by us. This right can be exercised by you in accordance with the Act, and an access request is free of charge. Should you wish to receive details that we hold about you, please contact us using the contact details below.
Changes to this policy
16. We may update these policies at any time to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at
Unit 4, Hopyard Studios, 13 Lovibond Lane, Greenwich SE10 9FY
or e-mail: info@grenwichmencap.org.uk