How we can help

Our team of trained, experienced Sessional Staff specialises in learning disabilities, and can support you with personal assistance, advice on use of public transport, enjoying meaningful activities, and being part of your community.

Our aim is to encourage greater independence, support improvements in physical ability, and assist in developing confidence and social skills that can help to build friendships and relationships.

By spending time with you to assess your needs and understand you as individual, our staff can help you improve your day to day life and take advantage of the opportunities available in their community, together with your Greenwich Mencap assistant.

The information below will help you understand more about this service, how to pay for it and how to apply.

How it works

Once you have been assessed for support, and referred to our service we will meet with you to agree your care and support plan. We aim to provide a support package designed to meet your individual needs.

Available from Monday to Saturday, our Independent Living Assistants can provide support in your own home or support you to participate in an activity of your own choice. You can suggest new activities you want to try or you can attend an activity organised by Greenwich Mencap.

Who can use this service?

Greenwich Mencap's Independent Living Service is available to people who meet all of the following criteria:

  • Adults aged 18 years or over
  • Living with a learning disability, learning difficulty or autism
  • Resident in the Borough of Greenwich (which Borough do I live in?)
  • Referred by a carer, representative or agency, or self-referred using our Referral Form

Paying for this service

Once you have discussed your needs with our Independent Living Service Manager, we will be able to give you an indication of the cost of a package that's ideal for you.

If you have a Personal Budget, you can choose to use the service yourself. Otherwise, your care broker can provide information on the range of different providers available. Please note that staff travel expenses and the cost of any activities undertaken need to be paid for by the person being supported.

About our team

Greenwich Mencap’s team of Independent Living Assistants (ILA’s) is made up of dedicated, reliable and well qualified staff.

We currently have fourteen ILAs in our team, who have over 20 years combined experience in the care profession, and all hold a qualification in Health and Social Care or the Care Certificate.


I am happy. The carers are really good and I really like them.

"G", Service User


The assistants are very good, I get everything I need.

"M", Service User

How to apply for this service

Before we can assess a person’s needs and agree a package, we must receive a completed referral form. The form can be completed by the person themselves, or by their carer, representative or the appropriate care agency, as long as the person has given consent.

You can complete the form online now, or print, complete and post the form to us. For any assistance in completing the form, or if you have any questions about this service, please our Independent Living Services Manager, Sally Ettridge, on the number below between 10am and 4pm, Monday to Friday. Alternatively, you can email us or send us a message and we will get back to you shortly.

020 8305 2245 Ext 7

Or email

Tell us how we're doing

It's incredibly important to us that our service users and their families tell us how happy they are with the service they're receiving, and how we can deliver even better support.

If you or someone you care for is currently using our service and would like to complete our short feedback survey, click the button below.

Start feedback survey

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