How we can help

Our free Medical Emergency service exists to ensure someone is there for your loved one, whether it’s at home, in a hospice or providing support at appointments. Our staff can also assist with the collection of prescriptions or shopping, and can signpost to appropriate services.

As well as helping carers, the service takes pressures off local NHS staff and the social care system. The information below will help you understand more about this service and how to contact us.

How it works

Our DBS-checked, trained staff and volunteers can deliver up to 6 hours per day of practical support, up to a maximum of 24 hours a week.

  • Sitting service: A support worker will sit with your loved one at a hospital, hospice or at home.
  • Medical visits: A support worker will accompany the carer to appointments.
  • Shopping: A support worker will go shopping or collect prescriptions while the carer stays with their loved one.
  • End of life / bereavement: We will signpost you to local carers groups, support groups and counsellors.

Who is this service for?

Our ME service is designed to support all carers in the Royal Borough of Greenwich who do not have a network of family and friends to rely on. 

How to use this service

Medical Emergency is a free service provided by staff at Greenwich Mencap. To find out more or to ask for support, please contact us using the details below.